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Relationship building is one of the most important tools in business.
As many know, your network is your net worth and this means that it’s important to connect with others who lift you up.
When you are in luxury markets, serving your clients to the best of your ability and building deep relationships with them is key to having long-term success.
Reid Heidenry is a real estate broker in Miami who has used his ability to build relationships and serve others to sell over $100 million dollars worth of real estate and has become very involved in the framework of Miami by doing great work and establishing himself as a go-to guy in the business.
One of the things he loves about real estate is connecting with people and making friendships.
Often, personal real estate is the biggest investment that his clients make and therefore it’s imperative that there is a deep connection and trust built between Reid and his clients.
Serving others has been integral in Reid’s life since attending an All Boys Jesuit Prep High School that focused on values of servitude. Each day, he and his classmates were reinforced that they are “meant for others” and to live a life of service.
Reid, now 37, has carried this mentality with him since. He believes, “If you are not serving others, making others lives around you better, then what are you doing with your time?”
As the founder of Leave Normal Behind, the modern day renaissance, I am frequently in connection with exceptional individuals like Reid who are becoming the best version of themselves, giving back, creating things that matter, spreading love, and encouraging others to do the same.
Reid leads RH Luxury Group within Sotheby’s. He has a team of three and has jumpstarted eight agents. He brings people on, teaches them ,gives them the blueprint of what to do, and then works to succeed together. He cares about helping others achieve their goals.
Coming from St. Louis, his midwestern values have translated well in building trust both in New York and Miami.
Reid started his career doing rentals when he was only 20 years old and moved into luxury as his skill set and network grew.
Right now he is on the path of cementing himself as one of the top brokers in the game due to several notably big sales that leveled his status and reputation. In addition, he owns condos on the beach that he’s developed and flipped. This vertical integration using both his development and brokerage knowledge has given him an advantage over others in the market. He says, “There is an art to put together a beautiful house or condo. The more development you do combined with brokerage gives you more industry expertise that you can utilize and leverage to your benefit.”
Serving others is at the core of this success.
He’s been blessed to meet people from all over the world and all walks of life and through his experience he’s learned that real estate is almost like therapy because people tell you everything about their life.
So be curious and ask questions. Doing this develops a relationship with your customers and clients so that you can get all the information you need in order to serve them best and close the deal.
It’s so important to actively listen and hear what people are saying in-between-the-lines. This is where the gold exists.
If you can listen deeply, then you will understand your customers wants and need. Sometimes it’s not what they say, but how they say it that helps you understand them better and serve them.
Reid learns a lot from each of his clients by asking questions, and these questions give his clients the ability to invest their time, energy, and thoughts. This builds a deeper bond because there is a shared connection and learning. Not only is Reid listening for keys on how to serve better, but through his questions he’s learning at the same time to apply different things to his own life.
If you plan to have success serving others then one thing to remember is that its important to take care of yourself.
You cannot properly serve others unless you serve yourself as well.
If you burn the candle on both ends then you start to not serve anyone in a great way because you are tired and are now helping people half-assed.
Reid is able to maintain his good energy, tone, and pace because of a proper self-care routine that works for him.
Be self-reflective and identify what’s needed for you to feel energized and active.
It’s important to do this so that you can serve others in the highest way.